Fully mobile · we come to you/Booked out · text for a slot

Last updated August 2026

Terms of service

Short, because a detailing appointment is a simple thing. These are the terms a booking is made under.

  1. 01Booking and confirmation

    A booking made on this site holds a slot; it is confirmed when we reply, which is normally within a couple of hours during working hours. If we cannot cover the slot, we will say so and offer the nearest one we can.

    Nothing is charged when you book.

  2. 02Pricing

    Package prices are set by the size of the vehicle and are quoted in advance. If the vehicle needs work the package does not cover, we stop and quote it before doing anything. Nothing is added to a total without being agreed first.

    Ceramic coating is quoted after an inspection, because the price depends on the condition of the paint.

  3. 03Access on the day

    • We need somewhere to park within roughly a hose length of the vehicle, and about a vehicle's width of working room around it.
    • We bring our own water and power. Nothing needs to be provided.
    • If a crew arrives and cannot reach the vehicle, we will call. If the appointment cannot go ahead, it is treated as a same-day cancellation.

  4. 04Cancelling or moving

    Move or cancel any time up to the morning of the appointment, at no cost. Text (801) 787-5307 with your reference.

    A crew turned away on arrival, or an appointment cancelled after the crew has arrived, may be charged a call-out fee reflecting the slot and the drive.

  5. 05What we can promise

    We will do everything listed in the package you booked, and we will walk the vehicle with you before we leave. Anything within the scope of the package that is not right gets put right there and then.

  6. 06What we cannot

    • Some stains, odours, and paint defects are permanent. We will tell you before starting where we believe that is the case.
    • We are not responsible for pre-existing damage, wear, or failures that cleaning reveals rather than causes: worn clear coat, cracked trim, or a leak that was already there.
    • We do not remove or reinstall interior components, child seats, or aftermarket equipment.

  7. 07Damage

    We carry insurance. If we damage something, tell us before we leave or as soon as you find it, and we will make it right. Claims raised long after an appointment are harder for anybody to be fair about, which is why the walk-through happens.

  8. 08These terms

    These terms may change; the version in force is the one on this page at the time of your booking. Questions about any of it: contact@novaluxedetailing.com.